Service Delivery & Refund Policy

At Christian City Church Beachway Inc (Hereafter referred to as C3 Church Beachway) we are committed to providing high quality services. Our General Service Delivery Policy outlines the terms of our service agreement with consumers. In the event you are not satisfied with our service, the below General Refund Policy explains when we will give a refund.

 

General Service Delivery Policy

The below information has been supplied by the Government of Western Australia’s Department of Commerce, Consumer Protection Devision; outlining your rights pertaining to services as a consumer:

What services are covered by the consumer guarantees?

Services that C3 Church Beachway provide in the course of their business or professional activity, including not-for-profit services, that:

  • cost up to $40,000 (or any other amount set by the Australian Consumer Law in future), regardless of purpose or use;
  • cost more than $40,000, and are normally acquired for personal, domestic or household purposes.

Which services are not covered?

  • Services bought before 1 January 2011. These are covered by statutory implied conditions and warranties under the Trade Practices Act 1974 and state and territory legislation in force before 1 January 2011.
  • Services costing more than $40,000, which are for commercial use.
  • Transportation or storage of goods for the consumer’s business, trade, profession or occupation.
  • Insurance contracts.

What consumer guarantees apply to services?

As a supplier, C3 Church Beachway guarantees to provide services:

  • with due care and skill;
  • which are fit for any specified purpose; and
  • within a reasonable time, when no time is set.

1. Due care and skill

This means C3 Church Beachway must:

  • use an acceptable level of skill or technical knowledge when providing the services; and
  • take all necessary care to avoid loss or damage when providing the services.

2. Fit for a particular purpose

Services must achieve the consumer’s stated purpose

C3 Church Beachway guarantees their services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose.

Services must be of sufficient quality to achieve desired results

As a supplier, C3 Church Beachway guarantees that services, and any resulting products, are of a standard expected to achieve the results that the consumer told us they wanted.

When the consumer does not rely on C3 Church Beachway when choosing the services

This guarantee will not protect the consumer if they did not rely, or it was unreasonable for them to rely, on C3 Church Beachway’s skill or judgment when agreeing to particular services.

Are there any industries where this guarantee does not apply?

This guarantee does not apply to professional services provided by a qualified architect or engineer (continuing an exemption granted in previous laws).

3. Reasonable time, if no time set

A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed.

If not, C3 Church Beachway automatically guarantees to supply the service within a reasonable time.

What is ‘reasonable’ will depend on the nature of the services.

(Consumer guarantees on services by the Government of Western Australia. Copyright © Government of Western Australia’s Department of Commerce, Consumer Protection Devision 2011 (http://www.commerce.wa.gov.au). Information was valid at the time of first publication. Please refer to http://www.commerce.wa.gov.au for the latest information.)

 

General Refund Policy

We ask that you please choose carefully before making your purchase, as we do not normally give refunds if you simply change your mind or make a wrong selection.

The below information has been supplied by the Government of Western Australia’s Department of Commerce, Consumer Protection Devision; outlining your rights to a refund:

Does C3 Church Beachway have to give a refund when the consumer changes their mind?

C3 Church Beachway does not have to give a refund when a consumer simply changes their mind about the service.

But C3 Church Beachway can have a policy to offer a refund or credit note when this happens. If so, C3 Church Beachway must abide by this policy.

Who has to fix a problem with a service?

When goods fail to meet a guarantee, the consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair, replacement and refund.

As a supplier, C3 Church Beachway must give a remedy when their services are not provided:

  • with due care and skill;
  • which are fit for any specified purpose; and
  • within a reasonable time (when no time is set).

Whether C3 Church Beachway offers a repair, refund or other ‘remedy’ depends on whether the problem is:

  • a major failure; or
  • a minor failure.

Consumer guarantees apply to both.

When services fail to meet a consumer guarantee, the consumer can also claim for consequential losses – compensation for costs to the consumer in time and money because something went wrong with the goods or services.

Handling major problems with services

A major failure with services is when:

  • A reasonable consumer would not have acquired the services if they had known the nature and extent of the problem.
  • The services are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time.
  • The consumer told the supplier they wanted a specific purpose but the services, and any resulting product, do not achieve that purpose and cannot easily or within a reasonable time be made to achieve it.
  • The consumer told the supplier they wanted a specific result but the services, and any resulting product, do not achieve that result and cannot easily or within a reasonable time be made to achieve it.
  • The supply of the services has created an unsafe situation.

When there is a major failure with a service, the consumer can choose to:

  • cancel the service contract and get a refund; or
  • keep the contract and get compensation for the difference in the service delivered and what they paid for.

The consumer gets to choose, not the business.

Handling minor problems with services

For minor problems that can be fixed, the consumer cannot cancel and demand a refund immediately.

They must give C3 Church Beachway, as the supplier, an opportunity to fix the problem. C3 Church Beachway must do this:

  • free of charge; and
  • within a reasonable time. This depends on the circumstances.

If C3 Church Beachway refuses to fix the problem or take too long, the consumer can:

  • get someone else to deliver the service and ask C3 Church Beachway to pay reasonable costs; or
  • cancel the contract and get some or all of their money back, if they have already paid. A consumer who has not yet paid, or only partly paid, can refuse to pay for the defective services at all, or pay less than the agreed price.

A reasonable cost would be within the normal range charged by suppliers, and include:

  • the cost of the repair
  • any other associated costs.

What must a consumer do to cancel a service?

A contract for services is cancelled when the consumer tells C3 Church Beachway they intend to cancel the services – verbally, in writing or, if this is not possible, by any other means.

A consumer can cancel a contract for services at any time.

When does cancellation take effect?

A service is cancelled when the consumer notifies the supplier that they want to cancel that service.

Refunds for cancelled services

Cancelling a contract for services gives the consumer the right to a refund.

The amount will depend on whether some or all of the services provided were unsatisfactory, or provided at all.

Goods connected with cancelled services

When a consumer cancels a contract for services that includes goods, they are also rejecting the goods. The consumer is entitled to a refund of any money or other type of payment made for the goods.

To get a refund, the consumer must return the goods to the supplier. If this involves significant cost to the consumer, the supplier must collect the goods at their own expense.

When is the consumer is not entitled to a remedy?

A consumer is not entitled to a remedy when C3 Church Beachway does not meet one of the consumer guarantees due to something:

  • someone else said or did (excluding C3 Church Beachway’s agent or employee); or
  • beyond human control that happened after the goods or services were supplied.

This exception does not apply when C3 Church Beachway has not provided the service with due care and skill.

(Consumer guarantees on services by the Government of Western Australia. Copyright © Government of Western Australia’s Department of Commerce, Consumer Protection Devision 2011 (http://www.commerce.wa.gov.au). Information was valid at the time of first publication. Please refer to http://www.commerce.wa.gov.au for the latest information.)

 

Miscellaneous

The information in this refund policy is subject to, and/or in addition to, any other legal rights you may have under Western Australian legislation.

 

Requesting a refund, exchange or assistance

If you would like to request a refund, exchange, or would like assistance with a product or service you have purchased from us, please contact us.